Knowledge Base

The Knowledge Base has more than 147 support references, created by support professionals who have resolved issues for other program participants. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Need Help With the Technology Solutions Help Desk?
  2. I'm having issues submitting or responding to my Help Desk ticket. When I click on the "Provide More Info" button, the "I Still Need Help" button, or "My Issue is Resolved" button, nothing happens.
  3. I'm unable to log into the Technology Solutions Help Desk to submit a ticket.
  4. I'm having an issue uploading a file or document to my Help Desk ticket. I get an error that says "Cannot Connect to File Upload Server".
  1. PeopleSoft - Student Information System
  2. I've been asked to clear my browser cache to clear up a PeopleSoft error, how do I do that?
  3. What do I do when I receive this error? "Cannot change current or history records unless in Correction mode" when attempting to make a change to a record in Add/Update a Person.
  4. What does Post Enrollment Requirement Check Drop mean on the enrollment request search panel?
  5. I am logging a ticket about PeopleSoft performance, and need to utilize the PeopleSoft Ping ( PS Ping ) functionality. How do I use PS Ping?
  6. Why are some enrollment transactions in the PeopleSoft campus solutions software are failing with a "data being added conflicts with existing data" error?
  7. More...
  1. Messaging - Email, Lync
  2. How do I access or send email messages as a shared mailbox?
  3. I have changed my name. How can I change my name on my email? How can I change my username? How can I change my email address?
  4. I have been told that my email address and/or name has been changed but it is not showing up in Outlook.
  5. Can I have a new shared mailbox for the service that I am providing?
  6. How is the "Title" for employees in the directory determined?
  7. More...
  1. Decision Support System
  2. What is the Decision Support System (DSS)?
  3. How do I get authorized to access the DSS (Decision Support System)?
  4. I copied a report into a DSS folder or dashboard, but no one can see it.
  5. I only see an empty Dashboard.
  6. As I logon to DSS, I get the message: "Path no found ()". What does this mean?
  7. More...
  1. User Accounts
  2. How do I change my password?
  3. How do I get to the KCTCS User Account Center?
  4. I have changed my name. How can I change my name on my email? How can I change my username? How can I change my email address?
  5. What access do Students who are Enrolled receive?
  6. How long do Students and Graduates continue to have access to Email and Student Self-Service?
  7. More...
  1. Financial Aid
  2. When I award their Pell everything looks fine, but then when I try to post it, I get this message, " Award Posting process encountered errors (14410,62). Award posting process is unable to continue processing. It may be necessary to consult your systems administrator.” This error is occurring because these Pells have not been undisbursed. When you award the PELL 1 for the summer you must cancel and un-dispurse Pell (FS) spring then fall and award Pell (3T) , validate and disburse, then disburse fall then spring. Here are the instructions for conversion for Year round PELL.
  3. What do the codes displayed on the PeopleSoft "Financial Aid Stutus" (FAS) page mean (i.e. KAC, LNB, KMT, KP1, KP2, KSU)?
  4. This is my most recent Pell K_FA881A report. The students listed on this report have comments that are either not listed with a solution in the COD manual or are listed as a comment that the SO needs to fix. If there was something on here for me to fix please advise with additional instructions.
  5. How do I delete an ISIR out of Peoplesoft? I need instructions on how to delete an isir out of peoplesoft.
  6. KHEAA disbursed Fall KEES for my student, but it was canceled in PeopleSoft. I am trying to enter the award, but it won’t validate. First I got an error about NSLDS loan year, and I corrected it so that it matches. Now I am getting this error: The packaging process attempts to match the item type Term Disbursement Plan/split code data with the student's enrollment term records by term code. If at least one match cannot be made then the item type award is discarded. Please review the data make the appropriate changes as required. Any ideas? He failed his classes in Fall- that shouldn’t effect it, should it?
  7. More...
  1. PeopleSoft - HR/Payroll System
  2. I've been asked to clear my browser cache to clear up a PeopleSoft error, how do I do that?
  3. How do I correct Payroll audit errors?
  4. How do I correct Pay Calc Error 008201: "The employee displayed below is not found in the JOB table"?
  5. How do I correct a "No Matching Buffer" error in PeopleSoft?
  6. How do I correct HR audit errors?
  7. More...
  1. PeopleSoft - Financials System
  2. I've been asked to clear my browser cache to clear up a PeopleSoft error, how do I do that?
  3. How to Install and Setup the Excel Journal Upload
  4. AM - How to Process/Remove an Asset entered in Error (where accounting entries have already gone to GL)
  5. How do I run Depreciation Calc on a single asset?
  6. How to Download to Excel from Query
  1. Human Resources Document Management
  2. How do I access OnBase?
  3. When uploading documents into OnBase, is it possible for the system to keep the employee ID# so the number does not have to be re-entered for each upload?
  4. I am having problems with Batch Indexing in OnBase. Who can help?
  5. Who has access to HR records in OnBase?
  6. I have locked my OnBase account how does this get unlocked?
  7. More...
  1. Fire Rescue Training System (KYFTS)
  2. The Kentucky Fire Rescue Resource - Questions/Answers
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