Frequently Asked Questions
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Frequently Asked Questions
2nd loan on new item type has not disbursed yet and cannot tell why. Can you please help?
Does anyone know why students are getting these SAP Messages?
How do I delete an ISIR out of Peoplesoft? I need instructions on how to delete an isir out of peoplesoft.
I canceled a Pell for summer R2T4. Now I cannot reaward the Pell. Why not?
I deleted the ISIR transaction 05 for one of my students because ISIR transaction 05 should have never been loaded into PeopleSoft. The problem is that the ISIR transaction 05 data is still showing on the student’s COA and other pages in PeopleSoft. I want to use ISIR trans 04 for this student. P/S won't calculate the correct awards for ISIR Transaction 04 data even though ISIR trans 04 is showing as loaded. What do I need to do to make P/S use the data from ISIR Transaction 04?
I have a student who attending a non-KCTCS college and I was following the directions sent out by Cody but it does not have a box to check for override in Percent Scheduled used. She is a new student here but used all her pell at the previous school. Do I just go ahead and award her a Pell 2 anyway.
I have given a subsidized and/or unsubsidized paper check to our business office to be deposited into the student’s account. What do I need to do next?
I recall hearing during the Directors meeting that we are to put Pell (Fall, Spring and then Summer) at the top of all aid when awarding summer aid. Is this correct?
If a student was paid $2,675 pell by us for fall 09 and paid $3,567 pell for spring 10 at another school, are we still responsible for canceling their fall aid if the spring issue is not resolved by the other school? I tried to contact the school but am not having much luck. Would the burden not be on the school that paid the incorrect amount?
I'm getting this message when trying to award summer Pell Grant 2 for my student. “After initial assignment (either manually by the user or by the packaging process), the award value has been reduced below the minimum required award limit and the award cannot be made.” (reference - Disp Plan, Split code, Pell1, Pell2, FS, XX,Message, sequence)
In trying to load summer aid for a student I used all pell#1eligibility in fall and spring and originally loaded summer using 3T with U codes and it will not let me do so. The message is ....”After initial assignment (either manually by the user or by the packaging process), the award value has been reduced below the minimum required award limit and the award cannot be made”.
KHEAA disbursed Fall KEES for my student, but it was canceled in PeopleSoft. I am trying to enter the award, but it won’t validate. First I got an error about NSLDS loan year, and I corrected it so that it matches. Now I am getting this error: The packaging process attempts to match the item type Term Disbursement Plan/split code data with the student's enrollment term records by term code. If at least one match cannot be made then the item type award is discarded. Please review the data make the appropriate changes as required. Any ideas? He failed his classes in Fall- that shouldn’t effect it, should it?
Loan limits for transfer student. I have a student who borrowed on a loan from a Non-KCTCS College before recently transferring to KCTCS. Do I count the amount of the loan that s/he got in the loan period at the non-KCTCS college against her elegibility for a new loan at my college?
This is my most recent Pell K_FA881A report. The students listed on this report have comments that are either not listed with a solution in the COD manual or are listed as a comment that the SO needs to fix. If there was something on here for me to fix please advise with additional instructions.
What do the codes displayed on the PeopleSoft "Financial Aid Stutus" (FAS) page mean (i.e. KAC, LNB, KMT, KP1, KP2, KSU)?
What steps do I take when a KCTCS student transfers from one KCTCS school to another in the same financial aid year?
When a student transfers /moves from one KCTCS college to another KCTCS college, Is it OK to award a consecutive Pell immediately after the initial school cancels the Pell? Is there a "wait time" for COD processes to finish (like for loans) before changing owning campus after initial school Pell awards is canceled?
When I award their Pell everything looks fine, but then when I try to post it, I get this message, " Award Posting process encountered errors (14410,62). Award posting process is unable to continue processing. It may be necessary to consult your systems administrator.” This error is occurring because these Pells have not been undisbursed. When you award the PELL 1 for the summer you must cancel and un-dispurse Pell (FS) spring then fall and award Pell (3T) , validate and disburse, then disburse fall then spring. Here are the instructions for conversion for Year round PELL.
When should colleges contact KCTCS System Office Financial Aid regarding applying new Pell Grant awards when a student transfers between KCTCS Colleges?
When trying to award Spring term aid to one of my students, PeopleSoft cancelled the student's Fall aid from where they attended their first KCTCS college during the Fall term. If I email the first KCTCS College and request they put the student’s aid back in PeopleSoft, will it interfere with the COD process?
Why is the Pell Grant award grayed out?
Wrong Automated SAP email being sent to students. Even though it states “…at the end of the Fall…”, it will be very, very confusing for those students whose SAP values will change once the evaluation for Spring (4096) have been performed. We’ve tried to send out potential MTF warnings & these emails may lead the students to believe that they no longer have an issue with MTF. What a mess! Please advise on the cause and resolution as soon as possible.