I'm unable to log into the Technology Solutions Help Desk to submit a ticket.


In order to log into the Help Desk, you will click on the "My Help Center" link on the main page and will then enter your KCTCS username (JDOE0001) and password. From there you can see the tickets you've already submitted and submit a new ticket.  For information on how to use the Technology...

I can't submit my help desk ticket. The Submit button is grayed out.


This occurs when you have the Grammarly extension installed on your browser. Disabling the extension will allow you to be able to submit. Follow these instructions on how to disable the Grammarly extension . Alternatively, you can use a browser that does not have that extension already installed. ...

I am unable to upload an attachment to my help desk ticket.


If you are trying to attach a file to a help desk query and are using Internet Explorer, you will not be able to. Internet Explorer is no longer supported by many technologies. Please use another browser like Chrome, Firefox, Edge, or Safari to add files to a help desk ticket.